Motorola revved internal communication and collaboration by providing its 69,000 employees in 70 countries as well as 9,200 external partners with Web 2.0 tools to publish maintain and overlap content. Intranet 2.0 as Motorola calls the effort includes bookmarking and tagging that lets users share knowledge company-wide. It provides social search technology that improves the quality of searches by injecting results that other users open most valuable. The company has RSS-enabled its entire knowledge repository letting employees subscribe to content related to their work. A whopping 92% of employees are using the tools. The affiliate has 38 Tbytes of data in the system including 5,400 blogs. 4,500 wikis. 65,000 social bookmarks and 30 million shared documents. Its populate add 90,000 documents a day.
At Accenture customized microsites are improving communication with customers and driving sales. Working with the Internet marketing group. Accenture’s IT group developed an infrastructure that lets teams of employees who work with customers launch microsites that serve as virtual platforms for sharing information with customers. Using customizable templates these teams generate content-rich updatable microsites where information is shared in forums discussion boards downloadable content podcasts video streams. Flash animation surveys and collaborative work environments. The microsites have deepened existing client relationships by improving collaboration and efficiency and they’ve also proved to be a good way to engage prospective clients by delivering highly tailored messages while demonstrating a team-oriented approach with clients. Accenture expects to launch about 80 microsites this year and several hundred more over the next three years.
Until recently. Baylor Health Care System’s Physician Portal could only be used by Baylor doctors to retrieve information. If they wanted to order procedures for patients they had to choose up the phone. That changed with a recent electronic workflow project that lets non-Baylor physicians refer patients to Baylor’s facilities and give them access to their patients’ electronic medical records. This is important to physicians who don’t have admitting privileges but want to remain informed about the course of treatment for their patients. The portal also was changed into a two-way communication tool–so physicians can order procedures for patients from various units in Baylor’s hospitals.
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