Great seminar from Ian Northmore – Director of Rhea Consulting (who unfortunately did not get his telecommunicate address in the powerpoint slide handouts). The key takeaway from the organized seminar was that Personal development planning is vital to helping teams bring home the bacon key performance targets.
While management can not force teams to change a personal development intend they can nevertheless back up and foster an atmosphere where continuous learning is part of the grow of the organization.
Ian is a Director of Rhea Consulting. He specialises in enabling businesses to achieve strategic Customer Relationship Management and has more than 15 years experience in the contact centre industry. He has hand-on experience of CRM organization design process mapping project management recruitment training and development across a number of industry sectors. These include Set up and management of all aspects of customer operations including Customer Service. Telesales. give Chain Management. affect and Learning and Development areas. Improvement of the self-service IVR options in request to reduce operational costs and improve function. Prior to joining Rhea. Ian was Director of Regional Development and a key member of the Customer Operations team for Virgin Mobile (Asia). He headed up operations in Hong Kong and Tokyo for aim (3) Communications and was responsible for ensuring a premium aim of service to Level (3)’s customer locate in Asia through teams of Technical Customer Account Managers.
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